ADI South Africa

COVID-19 Updates

March 27, 2020

COVID19 Update: ADI South Africa temporarily closed due to planned Government lockdown:

Following the announcement from the President on the 23rd March 2020 of a national lockdown, our office and branches temporarily closed on Thursday 26th March at 4.30pm.  As you know, the COVID-19 coronavirus situation is fluid and we are monitoring it frequently. The safety of our team members and customers remains our top priority. We wanted to share the proactive steps we have quickly taken to provide you with continued service during this time:

  1. Office phones are being forwarded to our sales and technical support teams, who will be working remotely to ensure continued service.
  2. Orders can still be placed online at adiglobal.co.za or emailed to [email protected]. Deliveries will be made after the lockdown has been lifted.  If you have forgotten your online password, please follow the “Forgot your username or password” link on the sign in page
  3. Emergency shipments as part of your essential service requirements can be made on request.

Our current plan is to re-open the trade counter on the 17th April 2020. We will continue to monitor the COVID-19 coronavirus situation and provide you with regular updates. The ADI leadership team is committed to ensuring that we do what is best for you and operate with transparency during this time.

Please feel free to contact anyone from our management team during this time if you have any questions or concerns.

Name

Title

Email

Contact No.

Riaan Olivier

General Manager

[email protected]

066 371 5996

Bevan Dippenaar

National Sales Leader

[email protected]

083 276 2315

Susan Smith

Branch Manager - Pretoria

[email protected]

083 556 6985 

Allen Beneder

Branch Manager – Port Elizabeth

[email protected]

074 238 8877

 

Dale David

Key Accounts Manager – Cape Town

[email protected]

064 743 0590

Martin Aylward

Key Accounts Manager – Durban

[email protected]

076 391 8749

 

March 17, 2020

We wanted to provide an update on how ADI’s global operations team is handling the global coronavirus (COVID-19) situation.

As part of our strong commitment to mitigate any possible impact to your operations, we have taken the following steps as part of closely monitoring the developing situation and reviewing any potential shortages:

  • • Several weeks ago, we proactively increased safety stock on products where components or manufacturing is primarily conducted in China.
  • • We continue to monitor Supplier open orders and are actively working with our Supplier Partners to expedite orders past due.
  • • We developed an integrated business planning process with our Supplier Partners to identify their current inventory position, secondary and tertiary component sourcing, and levels of production so that we can respond with additional safety stock or order expedites where appropriate.
  • • We are engaged with our carriers to mitigate potential for container availability challenges and port congestion.

While our branches continue to remain open to serve customers, we’ve announced to our employees a proactive measure encouraging them to work remotely if their jobs allow it, to lessen large congregations of gatherings, instead encouraging all to use enabled technologies to collaborate. We have communicated the U.S. Centers for Disease Control and Prevention (CDC) recommended precautionary measures and any local regulatory requirements, which in some instances are more rigorous, to our employees to educate them and to help prevent the spread of any respiratory diseases. We are also working diligently to help ensure safe working environments for our employees, customers and visitors during the COVID-19 health concern.


If you have any concerns about exposure to COVID-19, ADI is happy to offer the following alternatives to assist with your needs:

  • • Orders can be shipped directly to you.
  • • Orders can be placed online at www.adiglobal.co.za/ and products delivered

While we presently have sufficient inventory in stock to meet existing demand, we commit to providing you with updates should the greater global COVID-19 concerns otherwise impact our ability to supply your needs. We will make these updates available here for your convenience. Should you need further information, have any concerns and/or queries, please contact your account manager or customer service representative.


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