ADI South Africa

COVID-19 Updates

May 15, 2020

COVID19 Update: ADI South Africa sales counters open for trading:

First and foremost – thank you! The last 2 months have proven to be very dynamic and it is thanks to the support of our team members, supplier partners and customers such as yourself that we have been able to continue operating in a safe and effective manner.

Our sales counters have been re-opened for trading to those customers who are permitted to operate under the latest regulations.  Opening times are as per our normal business hours (Monday – Thursday: 08:00 – 16:30, Friday: 08:00 – 16:00). 

As we look to the future, and how best to manage operations in this ‘new normal’ we want to share with you some of the enhanced safety measures being put in place across our branches and offices including:

  • • Installation of a shield guard at all receptions and order counters
  • • Conspicuous signage and demarcation to remind employees and customers to maintain country guidance on social distancing
  • • Hand sanitizing stations at location entrance and counter areas
  • • Increased daily cleaning schedules for high touch areas
  • • Face coverings available for all employees.
  • • Continued suspension of onsite training

Due to regulation and for the protection of our staff, we ask those who choose to enter any of our facilities to wear a face covering.

If you are showing symptoms of COVID-19 or have had close contact with someone who has been diagnosed with COVID-19 within the last 14-days we respectfully ask you to call us or order online to arrange delivery rather than entering the store. We will continue to offer Online Ordering, Curbside Pickup, and Shipping as convenient options to provide you with essential goods while promoting social distancing.

Safety is and continues to be our first priority. We will continue to monitor operations at our stores and Distribution Centers and adjust as needed.  Thank you for your continued support. Stay safe.



 May 4, 2020

COVID19 Update: ADI South Africa warehouse and branches re-open for collection:

Following the latest announcement from the President on Thursday, 23 April 2020 advising of a tiered risk level lockdown, our Johannesburg warehouse and branches will re-open for collections from Monday, 4 May 2020 to those customers who are permitted to operate under the latest regulations.  Opening times are as per our normal business hours (Monday – Thursday: 08:00 – 16:30, Friday: 08:00 – 16:00).

As previously communicated, the COVID-19 coronavirus situation is fluid and we continue to monitor it closely. The safety of our customers and team members remains our priority, and as such the following measures have been put in place:

  • 1. Office phones are being forwarded to our sales and technical support teams, who will be working remotely to ensure continued service.
  • 2. Orders can still be placed online at adiglobal.co.za or emailed to [email protected] for collection at our branches. If you have forgotten your online password, please follow the “Forgot your username or password” link on the sign in page.
  • 3. Screening of customers and/ or visitors will be required prior to entry of our sites
  • 4. All customers and/ or visitors will be required to wear a mask and adhere to social distancing measures at our sites as per local regulations.

The ADI leadership team is committed to ensuring that we do what is best for you and operate with transparency during this time.  Please feel free to contact anyone from our management team during this time if you have any questions or concerns.

Name

Title

Email

Contact No.

Riaan Olivier

General Manager

[email protected]

066 371 5996

Bevan Dippenaar

National Sales Leader

[email protected]

083 276 2315

Susan Smith

Branch Manager – Pretoria

[email protected]

083 556 6985 

Allen Beneder

Branch Manager – Port Elizabeth

[email protected]

074 238 8877

Dale David

Key Accounts Manager – Cape Town

[email protected]

064 743 0590

Martin Aylward

Key Accounts Manager – Durban

[email protected]

076 391 8749

 










 April 15, 2020

COVID19 Update: ADI South Africa remains temporarily closed for non-essential services business:

Following  the latest announcement from the President on Thursday, 9 April 2020 advising of the national lockdown extension, our office and branches will  remain temporarily closed for non- essential service business until Monday, 4 May 2020.   

We have acquired an essential services certificate and will continue to provide goods and services to our customers who provide essential services.  Please contact any member of our management team below for more details.

As previously communicated, the COVID-19 coronavirus situation is fluid and we are monitoring it frequently. The safety of our team members and customers remains our top priority. We wanted to share the proactive steps we have quickly taken to provide you with continued essential services during this time:

  1. Office phones are being forwarded to our sales and technical support teams, who will be working remotely to ensure continued service.
  2. We will continue to support those customers providing essential services.
  3. Orders can still be placed online at adiglobal.co.za or emailed to [email protected]. All non-essential services deliveries will resume after the lockdown has been lifted.  If you have forgotten your online password, please follow the “Forgot your username or password” link on the sign in page

We will continue to monitor the COVID-19 coronavirus situation and provide you with regular updates. The ADI leadership team is committed to ensuring that we do what is best for you and operate with transparency during this time.

Please feel free to contact anyone from our management team during this time if you have any questions or concerns.

Name

Title

Email

Contact No.

Riaan Olivier

General Manager

[email protected]

066 371 5996

Bevan Dippenaar

National Sales Leader

[email protected]

083 276 2315

Susan Smith

Branch Manager - Pretoria

[email protected]

083 556 6985 

Allen Beneder

Branch Manager – Port Elizabeth

[email protected]

074 238 8877

 

Dale David

Key Accounts Manager – Cape Town

[email protected]

064 743 0590

Martin Aylward

Key Accounts Manager – Durban

[email protected]

076 391 8749

 

March 27, 2020

COVID19 Update: ADI South Africa temporarily closed due to planned Government lockdown:

Following the announcement from the President on the 23rd March 2020 of a national lockdown, our office and branches temporarily closed on Thursday 26th March at 4.30pm.  As you know, the COVID-19 coronavirus situation is fluid and we are monitoring it frequently. The safety of our team members and customers remains our top priority. We wanted to share the proactive steps we have quickly taken to provide you with continued service during this time:

  1. Office phones are being forwarded to our sales and technical support teams, who will be working remotely to ensure continued service.
  2. Orders can still be placed online at adiglobal.co.za or emailed to [email protected]. Deliveries will be made after the lockdown has been lifted.  If you have forgotten your online password, please follow the “Forgot your username or password” link on the sign in page
  3. Emergency shipments as part of your essential service requirements can be made on request.

Our current plan is to re-open the trade counter on the 17th April 2020. We will continue to monitor the COVID-19 coronavirus situation and provide you with regular updates. The ADI leadership team is committed to ensuring that we do what is best for you and operate with transparency during this time.

Please feel free to contact anyone from our management team during this time if you have any questions or concerns.

Name

Title

Email

Contact No.

Riaan Olivier

General Manager

[email protected]

066 371 5996

Bevan Dippenaar

National Sales Leader

[email protected]

083 276 2315

Susan Smith

Branch Manager - Pretoria

[email protected]

083 556 6985 

Allen Beneder

Branch Manager – Port Elizabeth

[email protected]

074 238 8877

 

Dale David

Key Accounts Manager – Cape Town

[email protected]

064 743 0590

Martin Aylward

Key Accounts Manager – Durban

[email protected]

076 391 8749

 

March 17, 2020

We wanted to provide an update on how ADI’s global operations team is handling the global coronavirus (COVID-19) situation.

As part of our strong commitment to mitigate any possible impact to your operations, we have taken the following steps as part of closely monitoring the developing situation and reviewing any potential shortages:

  • • Several weeks ago, we proactively increased safety stock on products where components or manufacturing is primarily conducted in China.
  • • We continue to monitor Supplier open orders and are actively working with our Supplier Partners to expedite orders past due.
  • • We developed an integrated business planning process with our Supplier Partners to identify their current inventory position, secondary and tertiary component sourcing, and levels of production so that we can respond with additional safety stock or order expedites where appropriate.
  • • We are engaged with our carriers to mitigate potential for container availability challenges and port congestion.

While our branches continue to remain open to serve customers, we’ve announced to our employees a proactive measure encouraging them to work remotely if their jobs allow it, to lessen large congregations of gatherings, instead encouraging all to use enabled technologies to collaborate. We have communicated the U.S. Centers for Disease Control and Prevention (CDC) recommended precautionary measures and any local regulatory requirements, which in some instances are more rigorous, to our employees to educate them and to help prevent the spread of any respiratory diseases. We are also working diligently to help ensure safe working environments for our employees, customers and visitors during the COVID-19 health concern.


If you have any concerns about exposure to COVID-19, ADI is happy to offer the following alternatives to assist with your needs:

  • • Orders can be shipped directly to you.
  • • Orders can be placed online at www.adiglobal.co.za/ and products delivered

While we presently have sufficient inventory in stock to meet existing demand, we commit to providing you with updates should the greater global COVID-19 concerns otherwise impact our ability to supply your needs. We will make these updates available here for your convenience. Should you need further information, have any concerns and/or queries, please contact your account manager or customer service representative.


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