ADI UK - COVID-19 Updates

March 20, 2020

ADI continues to remain open to serve customers (including our trade counters across our branch network).  

Branch Poster COVID-19.JPG

However the safety of our employees and customers remains our top priority and therefore we wanted to share with you some proactive ways we can work together to support business continuity as safely as possible.


Remaining Accessible:  Order by phone at 0161 767 2985, order online or create an account online HERE.  If you have forgotten your password, follow the “Forgot your username or password” link on the sign in page.

Ship direct to you:  Whilst our trade counters remain open, to support the reduction of foot traffic, we encourage you to have your orders shipped directly to your location.

Take Precautions:  If you are showing any symptoms of COVID-19 (fever, cough, respiratory distress), have had close contact with a confirmed case within the last 14-days, or have visited a high impacted area, we respectfully ask that rather than visit our trade counter you call us and arrange to have the goods delivered.

Be proactive:  Whilst we have taken various actions to mitigate any possible impact to your operations and currently have sufficient inventory in stock to meet existing demand, we cannot foresee any future restrictions that may be applied.  With this in mind, if you have an imminent large / critical project you may want to consider placing your orders early or speaking directly with your ADI point of contact at your earliest convenience.

Thank you for your support in helping to minimize the health risk to our employees, suppliers and customers.

March 19, 2020

We continue to closely monitor the developments on the global COVID-19 coronavirus (COVID-19) situation and our primary focus is the health and safety of our employees, customers and supplier partners. With this in mind, we have made the difficult decision to postpone our Celtic Manor Expo on April 2nd.

We felt this was the best way to proceed at this time and hope that you understand this decision. We will continue to monitor the situation closely and will communicate a new date as soon as circumstances allow.

March 17, 2020

We wanted to provide an update on how ADI’s global operations team is handling the global coronavirus (COVID-19) situation.

As part of our strong commitment to mitigate any possible impact to your operations, we have taken the following steps as part of closely monitoring the developing situation and reviewing any potential shortages:

  • • Several weeks ago, we proactively increased safety stock on products where components or manufacturing is primarily conducted in China.
  • • We continue to monitor Supplier open orders and are actively working with our Supplier Partners to expedite orders past due.
  • • We developed an integrated business planning process with our Supplier Partners to identify their current inventory position, secondary and tertiary component sourcing, and levels of production so that we can respond with additional safety stock or order expedites where appropriate.
  • • We are engaged with our carriers to mitigate potential for container availability challenges and port congestion.

While our branches continue to remain open to serve customers, we’ve announced to our employees a proactive measure encouraging them to work remotely if their jobs allow it, to lessen large congregations of gatherings, instead encouraging all to use enabled technologies to collaborate. We have communicated the U.S. Centers for Disease Control and Prevention (CDC) recommended precautionary measures and any local regulatory requirements, which in some instances are more rigorous, to our employees to educate them and to help prevent the spread of any respiratory diseases. We are also working diligently to help ensure safe working environments for our employees, customers and visitors during the COVID-19 health concern.

If you have any concerns about exposure to COVID-19, ADI is happy to offer the following alternatives to assist with your needs:

  • • Orders can be shipped directly to you.
  • • Orders can be placed online ( and products delivered

While we presently have sufficient inventory in stock to meet existing demand, we commit to providing you with updates should the greater global COVID-19 concerns otherwise impact our ability to supply your needs. We will make these updates available at for your convenience. Should you need further information, have any concerns and/or queries, please contact your account manager or customer service representative.

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